PRACTICAL USES OF EMOTIONAL INTELLIGENCE AT WORK 1. LEARN AND PRACTICE OPTIMISM FOR SUCCESS. Learn to see the donut, not the hole. To do more than survive, to thrive in a world of accelerating change and uncertainty, we need to respond well to adversity. Optimism is a skill just like listening than can be learned and perfected over time. 2. POSITIVE SELF-TALK; TALK YOURSELF OUT OF DEFEAT The way we talk to ourselves can and does affect our sense of well-being and our ability to motivate ourselves in the face of challenge. By striving to be optimistic and learning to replace negative self-talk with positive self-talk we will bring about a more productive and creative climate at work and help participants to be more proactive in taking control of themselves. 3. THE ART OF LETTING GO: YOU’LL NEVER BE A BUTTERFLY IF YOU CAN’T STOP BEING A CATERPILLAR. It is important to learn to tackle the essence of coping effectively with change and letting go of old ways of thinking and behaving. Challenging existing concepts enables you to understand your own resistance to change. 4. MANAGING UNHEALTHY ANGER: YOU CAN’T ALWAYS GET WHAT YOU WANT. Many people have difficulty managing their anger. Frustrations build up in the fast-changing workplace where roles are not always well defined and job security no longer exists. Anger usually results from frustration. Frustration results from feeling disappointed or unable to control or improve your situation. A sense of control is a basic human need. Frustration behaves like an emotional virus, infecting everyone. 5. INCREASING SENSITIVITY: TAKE A LOOK AT THE EMOTIONAL LANDSCAPE. In a stressful work environment, it is easy to ignore the mood and morale of our co-workers. People rarely communicate how they feel. However, being insensitive to the needs and feeling of others makes it hard to gain their support and enthusiasm. The ability to recognize our own feelings and the emotions of those around us is a key step in developing emotional literacy. Emotions bring people together. Our emotions are perhaps the greatest potential source of uniting all members of the human race. Empathy, Compassion, Cooperation and Forgiveness together have the potential to unite us as people. Our thoughts may tend to divide us, whereas our emotions, if given the chance, will unite us. [Adapted from George Anderson] For more information, please contact Dr. Steven J. Sinert, Certified Anger Management Provider Nevada Anger Management, LLC 5812S. Pecos Road – Suite B Las Vegas, NV 89120 702353 1750 Email: dr.sinert@nevadaangermanagement.com

Emotional Intelligence and Anger Management – The Key to Improving Relationships In spite of the popularity of self-help books, motivational speakers as well as Advice Gurus, Certified Anger Management Facilitators who specialize in individual and couples coaching are most effective in teaching the needed skills in ANGER MANAGEMENT, STRESS MANAGEMENT, EMOTIONAL INTELLIGENCE, COMMUNICATIONS. Persons who have deficits in assertive communication, empathy, compassion, listening skills, stress management or civility are almost always vulnerable to problems in interpersonal relationships at work or in intimate relationships. Individual or Couples Coaching begins with a pre-training individual assessment examination followed by skill enhancement coaching in the areas in which change is needed. Client workbooks are used for couples and individuals. At the end of the program, usually ten sessions, a post-training assessment examination will document the improvement. (Adapted from George Anderson) For more information, please contact Dr. Steven J. Sinert, Certified Anger Management Provider Nevada Anger Management, LLC 5812S. Pecos Road – Suite B Las Vegas, NV 89120 702 353 1750 Email: dr.sinert@nevadaangermanagement

Anger Is Not a Mental Illness According to the American Psychiatric Association, anger is a normal human emotion. Everyone gets angry from time to time. Anger is seen as a problem when it is too intense, lasts too long, impacts health, affects interpersonal relationships, occurs too frequently or leads to person or property directed aggression. Mild forms of human anger may include displeasure, irritation or dislike. When we react to frustration, criticism or a threat, we may become angry – and usually this is a healthy response. Anger is a secondary emotion that is a common reaction to stress. Anger may be a response to feeling sad, lonely or frightened. When anger becomes full-blown rage our judgment and thinking can become impaired and we are more likely to do and say unreasonable and irrational things. While anger may be a symptom of many mental and physical illnesses, anger is not listed in the latest edition of the Statistical Manual of Nervous and Mental Disorders (DSM 5). Therefore, it is unreasonable to attempt to offer counseling, psychotherapy or psychotropic medication for anger. Attempting to diagnose poor impulse control as mental illnesses detracts from the very real, very serious and very dangerous mental illnesses that are indeed caused by very terrible things that happen within sufferers’ brains. Unlike schizophrenia that can’t be willed away, the angry reaction is a learned skill. Any skill that is learned can be replaced with a more useful skill. Skills in MANAGING STRESS and IMPROVING COMMUNICATIONS are extremely useful in managing anger. EMOTIONAL INTELLIGENCE-BASED ANGER MANAGEMENT COACHING is also a very appropriate skill enhancement intervention for self-awareness, self-control, social awareness, empathy and relationship management. All of these skills are critical for proper impulse control. Anger management is a procedure for acquiring the skills to recognize signs that you are becoming angry, and taking action to deal with the situation in a positive way. In no way does anger management mean holding the anger in or trying to keep from feeling anger. [Adapted from George Anderson] For more information, please contact Dr.Steven J. Sinert, Certified Anger Management Provider NevadaAnger Management, LLC 5812S. Pecos Road – Suite B Las Vegas, NV 89120 702 353 1750 Email: dr.sinert@nevadaangermanagement.com

A PROFESSIONAL'S TESTIMONIAL

"I want to let you know how impressed I am with the services that you provide. A colleague and very close friend of mine benefitted from your services after an episode in which he completely lost it in a professional setting and had to be physically restrained. Granted that the situation was extreme and he was pushed, but nonetheless he lost his professionalism to anger.

He availed himself of your service and shared with me the two wheels of appropriate and inappropriate strategies for dealing with anger and difficult people. I learned something in our discussions which I have attempted to use. I have seen my friend use these strategies successfully in many situations and am very proud of him and what he has accomplished with your help." - EY

For more information, please contact
Dr. Steven J. Sinert
Certified Anger Management Provider & Coach
5812 S. Pecos Road, Suite B
Las Vegas, NV 89120
702 353 1750
www.nevadaangermanagement.com

A STUDENT'S TESTIMONIAL

“A BIG Thank You, Dr. Sinert. Your group Anger Management program was fascinating! I was so impressed by how you handled the clients and I learned a lot! It has given me a better perception of myself. I believe everyone should take your course.” - KG, Las Vegas, NV

Dr. Steven J. Sinert
Nevada Anger Management, LLC
5812 S. Pecos Road, Suite B
Las Vegas, NV 89120
702 353 1750
www.nevadaangermanagement.com

A STUDENT'S WIFE TESTIMONIAL

"Thank you Dr. Sinert. You have helped my husband to control his anger. He uses the techniques you have taught him often and it has made a positive impact on our lives. He uses his new skills both at home and at work. He has truly become the person he was always meant to be."

The THREE STEPS of ANGER FIRST AID

When the limbic system is running amok and your body is surging with adrenaline, you need a simple strategy to deal with anger.

Anger First Aid consists of three simple steps to apply whenever you become angry in order to keep from acting out destructively.

You must become more aware of yourself. The true way to measure our ability to understand, respond to and measure our emotions is to assess the role anger plays in our life. Do we get angry often? Is our anger channeled in productive or counter-productive ways? Do we direct anger towards others or towards ourselves?

At times, anger is a response to a stressful stimulus. It is a powerful survival tool which helps to protect us and keep us alive. It is also a useful of source of energy.

Anger accelerates our thoughts to a very rapid rate. For short durations, this is healthy. However, remaining in a state of anger for a sustained period of time is physically and emotionally unhealthy.

When we are angry we make poor decisions. We become confrontational with those around us. At home, this can translate into either verbally or physically abusive behavior toward those we love. In the workplace it can take the form of threatening or bullying behavior toward subordinates and or lashing out against superiors.

Anger is not a primary emotion. If you are angry there is a direct cause. Therefore, to control our anger you must identify the root cause. You must perform a self-assessment.

The THREE STEPS of ANGER FIRST AID are

1) Recognizing that you are angry.
2) Taking a cleansing breath.
3) Taking a break, a Time Out or a cool down period.

[from George Anderson]

for more information, please contact

Dr. Steven J. Sinert, DPM
Certified Anger Management Coach
Nevada Anger Management, LLC
5812 S. Pecos Road, Suite B
Las Vegas, NV 89120
702 353 1750

www.nevadaangermanagement.com